LAZAROPOULOS, A. G.; LELIGOU, H. C. SLAs, KPIs and BPMN Standard for the Digital Transformation of the Enterprises’ IT Business Processes: The SLO Cases of Service Desk Response Time and Fault Detection. International Journal of Synergy in Engineering and Technology, v. 4, n. 2, p. 1-36, 31 Oct. 2023.